Torq for MSSPs and MDRs

Don’t Die. Get Torq.

Analysts burning out, SLAs slipping, and margins under pressure? Learn how Torq saves your team, solves multi-tenant inefficiencies, and proves value to customers.

Margins are tight. Alerts are endless. Teams are stretched thin. MSSPs and MDRs are running out of room to scale.

High Costs

Despite high upfront costs, legacy SOAR tools sit underutilized due to coding burdens and performance limits.

Capacity Limits

Alert volumes overwhelm legacy systems with performance bottlenecks and ingestion delays.

Analyst Burnout

Analysts burn out manually triaging and enriching low-value alerts, driving ticket fatigue and SLA risk.

Slow Onboarding

Onboarding new customers takes days, draining team capacity and delaying value.

Increase Your Margins, Not Your Headcount.

“Torq is the ideal solution for adding value to our managed SOC.”
Marco Fattorelli, Head of Innovation

“Torq offers unprecedented protection and drives extraordinary efficiency for RSM Defense and our customers.”
Todd Willoughby, Director

“New customers are seeing faster onboardings than we’ve ever seen.”
Micah Donald, Former Sr. Director of Solutions Engineering

The Solution: The Torq AI SOC Platform

Multi-Tenant

Torq’s multi-tenant workspace model means you can automate services centrally and reuse workflows across customers, while still keeping environments computationally segmented for performance and service level agreement (SLA) management. Spinning up a new customer takes a click, not weeks of engineering.

Intelligent Case Management

Torq’s case management is built on the Open Cybersecurity Schema Framework (OCSF) with automation-first, event-driven workflows — perfect for streamlining security operations across an expanding customer base. MSSPs and MDRs get an omniview across all customer workspaces, ensuring faster and more consistent threat response.

AI SOC Analyst

Socrates, Torq’s AI SOC Analyst, autonomously handles Tier-1 and Tier-2 cases and can act as a 24×7 on-call agent, alleviating resource strains. It escalates to humans with full context when needed.

Automated Investigation & Remediation

Automated investigation in the Torq platform connects the dots faster than any human could. It uncovers hidden attack patterns across EDR, SIEM, cloud, and identity tools, surfacing the full scope of a threat in seconds. And Torq doesn’t just detect threats; it executes containment, remediation, and recovery actions and intelligently escalates critical cases for human-in-the-loop intervention, drastically reducing mean time to resolve (MTTR).

Reporting & Dashboards

Create unlimited dashboards tailored to roles like SOC Manager, CISO, or customer. Metrics include MTTR, automation closure rates, and case assignments, with reporting both per customer and across all workspaces.

Immediate Impact for Managed Services

Clear Out Low-Impact Work

Socrates handles Tier-1 and Tier-2 tickets as a 24×7 on-call teammate, so analysts don’t waste time on low-value triage and remediation. When escalation is needed, it passes full context so analysts never start from scratch.

Onboard Customers at Scale

With Torq, onboarding that once took days now takes minutes. Multi-tenant workspaces, core templates, and reusable workflows make scaling to new customers fast and effortless.

Offer Automation-as-a-Service

MSSPs can extend Torq’s automation capabilities to customer environments they don’t directly manage. This creates new recurring revenue streams and deepens customer relationships.

Turn Efficiency into Margin and Revenue

See how Torq helps drive stickier customer relationships, higher service delivery capacity, and a differentiated managed services offering.